Thank you for choosing Yonart. I want you to feel happy with your handmade purchase. If something isn’t right, please get in touch & contact me so I can help.
Requesting a Return
For eligible items, please email yona@yonart.com within 14 days of delivery to request a return. Please wait for return approval and shipping instructions before sending your item back. Approved returns must be shipped within 7 days of receiving return authorization
Items must be unused, in their original condition, with any original tags and packaging. Please include your order number or proof of purchase.
Please wait for return approval and instructions before sending anything back. Returns sent without prior approval cannot be accepted.
Approved returns should be sent to:
Yonart Inc.
130-C East Jefryn Blvd
Deer Park, NY 11729
Refunds & Return Shipping
Eligible returns will be refunded to the original payment method within 7 days after the returned item has been received and inspected. Items must be unused, in their original condition, and with their original packaging.
To qualify for a refund, eligible items must be returned in their original, unused condition and shipped within 7 days of receiving return authorization
Customers are responsible for return shipping costs on eligible returns, unless the item arrives damaged, defective, or incorrect. Once a return is approved, Yonart will provide return shipping instructions and, when arranged by Yonart, a shipping label. The cost of return shipping may be deducted from the refund. If an item arrives damaged, defective, or incorrect, please contact us so we can resolve the issue at no additional return shipping cost to you.
Custom Orders & Final-Sale Items
Pieces specially customized for you—such as mirrors, wall art, or other décor made to your requested size, color, design, or personalization—are final sale and cannot be returned or exchanged.
A standard design offered on our website is not considered a custom order simply because it is made after you place your order.
Jewelry, sale items, and gift cards are also final sale. This does not prevent you from contacting us about an item that arrives damaged, defective, or incorrect.
Damaged or Incorrect Items
Please inspect your purchase upon delivery. If it arrives damaged, defective, or incorrect, email yona@yonart.com promptly with your order number and photos. Please keep all packaging while we work with you to resolve the issue.
Exchanges
We do not offer direct exchanges. If you would like a different item, please contact us to request a return for an eligible purchase. Once your return has been received, inspected, and approved, a refund will be issued to your original payment method. You may then place a new order for the item of your choice
Cancellations
If you need to cancel an order, please email yona@yonart.com within 24 hours of placing it. Orders cannot be canceled after 24 hours.
Need Help?
If you’d like to speak with me before placing an order or requesting a return, please call 631-242-7956 during store hours, Monday–Friday, 10 a.m.–4 p.m. Eastern Time, or email yona@yonart.com.
I’m happy to answer your questions and help you choose the right piece for your home.
Thank you for shopping at Yonart. Your support means so much to me.
Warmly, Yona