At Yonart, each piece is created with care. If you need help with your order, please contact
Standard designs
We accept return requests within 30 days of delivery for our standard website designs, including standard designs made after an order is placed.
Items must be unused, undamaged, and in their original condition.
How to return an item
Email yona@yonart.com with your order number and the item you wish to return. We will provide return instructions and the return address.
Please contact us before shipping your return. Ship approved returns within 14 days of receiving return instructions.
Use the original packaging or equally protective packaging. We recommend tracked, insured shipping, especially for mirrors and other fragile pieces.
Return shipping and fees
For change-of-mind returns, customers are responsible for return shipping costs. Original shipping charges are nonrefundable.
We do not charge a restocking fee for eligible items returned in their original condition.
Custom and personalized orders
Pieces created to your special specifications, such as custom dimensions, specially requested finishes, or personalized designs, cannot be returned for a change of mind.
This does not affect assistance for items that arrive damaged, defective, or incorrect.
Sale items
Sale items follow our standard return policy unless clearly marked Final Sale before purchase. Final-sale items cannot be returned for a change of mind.
Damaged, defective, or incorrect items
Please email yona@yonart.com as soon as you notice a problem. Include your order number, a description of the issue, and photos of the item and packaging where possible.
Keep the packaging while we review the issue, and contact us before returning damaged items. We will arrange an appropriate replacement or refund and cover any necessary return shipping costs.
Refunds
After receiving and inspecting an eligible return, we will issue your refund to the original payment method within 7 business days.
Your bank or payment provider may take additional time to post the refund.
This policy does not limit any rights you may have under applicable consumer protection laws.
If you’d like to speak with me, please call 631-242-7956 during store hours: Monday–Friday,
10 a.m.–4 p.m. Eastern Time
Thank you for shopping at Yonart. Your support means so much to me.
Warmly, Yona