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FAQ's

 

 

Ordering

 

How do I know if you received my online order?
You will receive a confirmation email from us by immediately after placing your order.  An invoice will be emailed when your order is shipped. If you do not receive your confirmation email, please inquire by email at sales@yonart.com. We can also be reached at 1-631-242-7956 if you do not have an email address.
 


Do I have to order online?
No. You can call us at 1-631-242-7956 to place any order Monday through Friday 10:00am to 5:00pm EST.
 


What is the warranty on your products?
All of our mirrors are guaranteed for one (1) year from date of invoice against defects in materials and workmanship.
 


What if I am not satisfied with my purchase?
Your satisfaction is guaranteed. If you receive an item that you are not happy with for any reason, you may return it for a full refund within 30 days, you will be refunded the full purchase price of the item less the actual shipping charges. Simply send us an email to sales@yonart.com or call us at 1-631-242-7956 and ask for a return merchandise authorization number (RMA). Please include your invoice number.
 


Who is the manufacturer of your mirrors?
We design and manufacture all of our mirrors in our own factory in Deer Park, NY.
 

 

Billing

 

What type of payment methods do you offer?
We offer our customers several convenient payment options. We accept most major credit cards including MasterCard, Visa, Discover and American Express. You can also pay by check, money order or cashiers check.
 


Do you charge a restocking fee?
When you ship an item to us for refund or exchange, there is never a restocking fee. However, the actual shipping charges are not refundable.  If you purchased a mirror on a "Free Shipping" promotion and wish to return it, shipping charges will then be charged.
 


Can I pay by check or money order?
If you would like to pay by check or money order please call your order in to 1-631-242-7956 or mail your check or money order and order information to YONART Artistic Mirrors, 130-C East Jefryn Blvd., Deer Park, NY 11729-
5724   USA
 


Do I need to add sales tax to my order?
Sales tax is only charged to items ordered from or shipped to an address in the State of New York.  When you complete the online order form, if you live in New York State, sales tax will automatically be added to your order.

 

Shipping

 

Shipping Charges
Currently, we are running a "FREE SHIPPING" promotion.  If you live within the continental U.S. and order online, there will be no shipping charges added to your order.  PLEASE NOTE: There are five mirrors that are too large to ship via UPS or FedEx ground and must be shipped by truck/common carrier.  These mirrors do not qualify for free shipping and are noted as such in their descriptions.

 


Outside of the 48 Contiguous U.S.
We do ship mirrors internationally and outside the continental U.S. (Canada, Alaska, Hawaii, Puerto Rico or Virgin Islands).  Please email us at sales@yonart.com or call us at 1-631-242-7956 for an estimate of shipping charges.  Please provide us with an exact delivery address.
 


Delivery Method
Most domestic mirror shipments are made by UPS or FedEx Ground Service.  Mirrors too large to ship by these carriers must go by truck.  Truck shipment charges are significantly less expensive when delivered to a commercial rather than a residential address.  If you have a commercial address that you can ship to, please specify on your order.

 


Damage
As soon as you receive your mirror, unpack it and inspect it carefully!  If an item is received damaged, do not refuse the item. Determine the extent of the damage and note this with the delivery person and on the delivery invoice. Notify us by email at sales@yonart.com or call us at 1-631-242-7956 within 24 hours of receipt of the item. We will file any damage claims necessary and get the necessary replacement sent to you immediately. You are responsible to save the damaged items until someone comes to pickup or inspect the damage. If you refuse the item, you will be responsible for the shipping charges in both directions.

 

 
 
Phone (631) 242-7956  Fax (631) 242-2254
Send mail to lebo@yonart.com with questions or comments about this web site.
Copyright 2002 YONART, INCORPORATED
Last modified: August 04, 2007